Question 1

How can I cancel my booking?

Accepted Answer

You can cancel your booking by contacting your HOMEBOX centre. If you are still within the legal withdrawal period (14 days in most countries), you will be fully refunded; after this period, the amounts already paid are not refunded. The exact conditions may vary depending on the country.

Question 2

When I want to vacate my unit, what do I need to do?

Accepted Answer

When you wish to vacate your unit, you must first terminate your contract, respecting the applicable notice period. Its length varies depending on the country. Then you must: The contract is closed once these steps have been validated by the centre team.

Question 3

I have already given my notice, but can I change my departure date?

Accepted Answer

Yes, you can change your departure date, but you must contact your HOMEBOX centre’s reception. If your unit has not been re-let to another customer, your contract can be extended accordingly.

Question 4

Can I give my notice of departure by email?

Accepted Answer

Yes, you can give your notice of departure by email. It is a valid written method, as long as the date it was sent can be verified.

Question 5

What happens if I leave without giving notice?

Accepted Answer

If no notice is given, your contract is not automatically terminated: it continues to run until the next monthly term, and you keep being billed until a termination request is submitted.

Question 6

Do I need to clean my unit before leaving?

Accepted Answer

Yes, the unit must be returned empty and perfectly clean. Otherwise, cleaning fees may apply.

Question 7

Does HOMEBOX offer a moving service?

Accepted Answer

HOMEBOX does not directly offer a moving service, but several solutions may be available depending on the centre: Feel free to contact your centre to find out what’s available on site.

Termination & Departure