Question 1

What size of unit should I choose?

Accepted Answer

The ideal size depends on the volume, type and quantity of items to store. For a first estimate, you can use this simple rule: Examples: Many people overestimate their needs: assessing the size properly helps avoid paying for more than you need. To help you, HOMEBOX provides an . And if you prefer personalised guidance, feel free to talk to your centre's team: HOMEBOX advisers are experts in assessing storage needs and can help you choose the most suitable unit size.

Question 2

Do I need to be present to rent a unit, or can I do it remotely?

Accepted Answer

Renting a HOMEBOX unit can be done on site or remotely, whichever suits you best. In both cases, the HOMEBOX centre team remains available to assist you.

Question 3

At what time can I first access my unit?

Accepted Answer

You can access your unit as soon as your contract is finalised and you have received your access details. Access hours to the unit are generally wider than the centre's opening hours. Most HOMEBOX units are accessible from 6am to 11pm, 6 days a week, and 24/7 access can often be offered on request, depending on the centre's terms. We recommend coming during the centre's opening hours so you can get assistance if needed. If needed, your HOMEBOX centre can tell you its opening hours as well as the access hours to your unit.

Question 4

Are the units clean and protected from damp?

Accepted Answer

Yes, HOMEBOX centres are designed to offer optimal storage conditions. The premises are clean, dry and regularly maintained. They have a suitable ventilation system and undergo regular checks to prevent damp. These conditions are particularly important for items sensitive to humidity or poor storage conditions, such as furniture, boxes, clothing, linen, books, archives, paper documents, decorative objects or some household appliances. Compared with domestic storage spaces that are sometimes unsuitable, such as a cellar, attic or garden shed, a HOMEBOX unit lets you store your belongings in an environment that is generally cleaner, drier and better maintained. It is a particularly suitable solution if you wish to keep your belongings in good condition for several weeks or months.

Question 5

Do I need to be present on the day I move in?

Accepted Answer

No, your presence is not required on the day you move in, provided your contract is already finalised and the necessary documents have been submitted. You can rent your unit remotely in advance, then ask someone else to drop off your belongings for you. In that case, they will need the centre's access code and the padlock used to secure your unit. This can be convenient if you are moving from a distance, if you use a relative or a professional mover, or if you cannot be present on move-in day. If needed, your HOMEBOX centre team can also guide you on access and set-up arrangements.

Question 6

What identity documents do I need to bring?

Accepted Answer

Here are the documents to provide depending on your situation. Requirements may vary by country. For individuals: For businesses:

Question 7

Do you offer help putting my belongings in the unit?

Accepted Answer

The HOMEBOX team does not handle the transport or unloading of your belongings. However, self-service handling equipment is available (trolleys, hand trucks, pallet trucks, depending on the centre) to help you move them to your unit. If you need physical help to carry or handle your goods, we can recommend partner moving providers available in your area.

Question 8

Is equipment available on site?

Accepted Answer

Yes, HOMEBOX provides self-service handling equipment to make transporting your belongings easier: This equipment is free to use (during opening hours, or 24/7 depending on the centre). In addition, all centres with upper floors are equipped with a lift for easy access to all units. Only some mezzanines do not have a lift.

Facilities & Equipment