Question 1

What are the access hours for storage units?

Accepted Answer

In most HOMEBOX facilities, you can access your storage unit from 6:00 am to 11:00 pm, 7 days a week, using your personal access code. However, access hours may vary from one facility to another. To check the exact hours for your location, please visit your facility’s page on the HOMEBOX website or contact the reception directly.

Question 2

How can I access my storage unit?

Accepted Answer

When you sign the contract, you will be given a personal and confidential access code. This code is essential to access your storage unit and ensure the security of the site. It allows you to: Even if another customer opens the HOMEBOX entrance door, you must still enter your code both when entering and leaving. Each access is recorded, ensuring the security of the entire facility. Once inside the HOMEBOX facility, your storage unit is secured with a padlock that you bring yourself or purchase on site. You are the only person who has the key or code to this padlock, meaning HOMEBOX never has direct access to your unit. All HOMEBOX centers are equipped with an access control system using a personal code that allows every entry to the facility to be identified. Germany: Your storage unit is rented without a lock, as stated in the German terms and conditions. You must secure it with your own padlock (also available for purchase on site). Only you have the key or code — HOMEBOX has no direct access to your unit.

Question 3

Who has access to my storage unit?

Accepted Answer

Only the person renting the storage unit can access it. Each unit is secured with a padlock that you bring yourself or purchase on site, and you are the only person who has the key or code. HOMEBOX staff do not have access to your padlock and therefore cannot open your unit for you. Their role is limited to managing and securing the facility as a whole.

Question 4

Can I leave my vehicle in the parking area overnight?

Accepted Answer

Overnight parking is only possible with authorization from the HOMEBOX facility. In some cases, a specific fee may apply, depending on the location. To know the exact conditions, please contact your HOMEBOX facility directly.

Question 5

Does HOMEBOX offer 24/7 access to my storage unit?

Accepted Answer

24/7 access is not available in all HOMEBOX facilities. In most cases, storage units can be accessed every day from 6:00 am to 11:00 pm using a personal access code. Some facilities may offer extended opening hours, or even 24/7 access. To be sure, we recommend checking the opening hours directly with your HOMEBOX facility.

Question 6

Can I give the keys to my padlock to someone close to me?

Accepted Answer

Yes, you can give the keys to your storage unit to someone you trust, but this remains entirely under your responsibility. For them to access your unit, they will also need your personal access code to enter the HOMEBOX facility. Anyone entering the facility or accessing your unit using your code and keys is acting on your behalf. In case of any issue or damage, even accidental, you will be held responsible. If you lose your keys or your access code, please contact your HOMEBOX facility as soon as possible for assistance.

Question 7

Can I access my storage unit with my vehicle?

Accepted Answer

You can park your vehicle inside the facility, usually near a dedicated unloading area. This allows you to unload your belongings nearby and then move them to your storage unit using the handling equipment available on site (trolleys, hand trucks, pallet jacks, etc.). However, direct vehicle access to your storage unit is not possible, except in some facilities equipped with outdoor units. To find out whether this is available at your location, please contact your HOMEBOX facility team.

Question 8

How does the access code work to enter the facility?

Accepted Answer

Your access code is given to you when you sign the contract. It is personal and confidential. You must enter it on the keypad at the entrance of the facility to access the site and deactivate the alarm linked to your storage unit. Even if a door is already open, you still need to enter your code so that your access is recorded and the alarm is properly deactivated. The same code is also required when leaving the facility in order to record your exit and reactivate the alarm.

Question 9

Are there parking spaces or parking facilities near the storage unit?

Accepted Answer

This depends on the layout and location of each HOMEBOX facility. Facilities located on the outskirts of cities, often in commercial or industrial areas, generally offer spacious parking areas or dedicated unloading zones. In city centers, parking options may be more limited depending on the location. To find out the exact facilities available at your location, please check the “Facilities” section on your center’s dedicated page or contact the on-site team directly.

Question 10

Do you charge any access fees for the storage unit?

Accepted Answer

No, access to your storage unit is completely free. Once your contract has been signed and you have received your personal access code, you can access your unit as many times as you wish during your facility’s opening hours. In most HOMEBOX facilities, storage units are accessible from 6:00 am to 11:00 pm, 7 days a week.

Access & opening hours