Question 1

How can I obtain a copy of the personal data you hold about me?

Accepted Answer

You can exercise your right of access to your personal data by sending a request to dpo@homebox.fr You can also send your request by post. France and Switzerland HOMEBOX – Protection des données personnelles 22/28 rue Henri Barbusse 92110 Clichy – France A copy of your ID document must be attached to the request. Germany HOMEBOX – Protection des données personnelles 22/28 rue Henri Barbusse 92110 Clichy – France A copy of your ID document must be attached to the request in order to verify your identity. Spain HOMEBOX IBERICA – Protección de datos personales Avenida Cornellà, 130 08950 Esplugues de Llobregat – Barcelona A copy of your ID document must be attached to the request.

Question 2

How can I request the deletion of my data?

Accepted Answer

You can exercise your right to erasure, also known as the right to be forgotten, by contacting HOMEBOX at dpo@homebox.fr or by sending a request by post. A copy of your ID document must be attached to your request in order to verify your identity.

Question 3

How can I update my contact details?

Accepted Answer

To notify us of a change of address, please use the online form available on our website or contact your HOMEBOX center directly.

Question 4

How long do you keep my data?

Accepted Answer

Your personal data is kept for as long as necessary to manage your contract, and is then archived in accordance with the applicable legal or regulatory retention periods. France, Switzerland and Spain Video surveillance footage is kept for a maximum of 30 days, unless an incident requires it to be retained for a longer period for evidentiary purposes. Germany Video surveillance footage is kept for a maximum of 10 days, in accordance with the applicable regulations and the data protection provisions described in the General Terms and Conditions, unless a longer retention period is required to investigate or pursue an incident.

Question 5

What measures does HOMEBOX take regarding data protection regulations?

Accepted Answer

HOMEBOX is committed to protecting your personal data and complies with the applicable data protection laws in each country. France Spain Germany Switzerland

Question 6

What is your privacy policy?

Accepted Answer

Our privacy policy is available online. It explains what data we collect, why we collect it, who may receive it, your rights, and how long we keep your data.

Question 7

Do you sell my data to third parties?

Accepted Answer

No. HOMEBOX never sells your personal data to third parties. Certain information may be shared with technical service providers when necessary to deliver our services, such as IT providers, but never for commercial purposes.

Personal data