Question 1

Does the price shown in the quote include the cost of insurance?

Accepted Answer

No, the storage unit price shown in the quote does not include the cost of insurance. You must choose an insurance plan based on the value of your belongings. HOMEBOX offers several insurance tiers, each with its own specific price.

Question 2

Do I have to take out HOMEBOX insurance, or can I use my own insurance?

Accepted Answer

Insurance is mandatory for the entire duration of your HOMEBOX rental. You have two options: Your personal insurance must cover self-storage risks such as theft, fire, and water damage. You must provide a valid insurance certificate at the time of signing and renew it every year. France, Switzerland, and Spain: The certificate must include a waiver of recourse clause that complies with our requirements. If necessary, you may ask your insurer to contact HOMEBOX to validate the wording. If no valid and compliant certificate is provided, HOMEBOX insurance will be applied automatically. Germany: The certificate must cover the full value of your stored belongings and must be provided no later than the contract signing, in accordance with the German terms and conditions. If no valid proof is provided, the landlord may automatically charge its own insurance. An annual update of the certificate is required. If no valid and compliant certificate is submitted, HOMEBOX insurance will be applied automatically.

Question 3

Do I have to take out insurance?

Accepted Answer

Yes. Throughout the entire duration of your HOMEBOX contract, your stored belongings must be insured against the main risks (fire, theft, water damage, natural disasters, etc.). You have two options: France, Switzerland, and Spain: The certificate must include a mutual waiver of recourse clause between you, HOMEBOX, and your respective insurers. Germany: The certificate must cover the full value of the stored belongings. If you do not provide valid insurance, HOMEBOX may apply its own insurance, or as a last resort, refuse or terminate the contract.

Question 4

Accepted Answer

How much does HOMEBOX insurance cost? The price of the insurance depends on the declared value of the belongings you store. HOMEBOX offers different insurance tiers, each with a price adapted to the coverage amount. France: Switzerland: Then CHF 15/month per additional CHF 10,000 insured Germany: Insurance is based on the value of your stored belongings, for example: Spain (prices excluding VAT): To know the available options and the exact price for your situation, please contact your HOMEBOX facility.

Question 5

Is the insurance different for business customers?

Accepted Answer

No, the insurance offered by HOMEBOX is the same for both private and business customers. The plans and coverage tiers are identical. Only the declared value of your belongings may affect the insurance premium.

Question 6

What risks does the insurance cover for my belongings?

Accepted Answer

The insurance covers your belongings against the main risks that may occur during your rental, including: It helps protect your personal items against unexpected events. In case of a claim, you must report it to HOMEBOX within 48 hours.

Question 7

Why do I need to insure my belongings?

Accepted Answer

HOMEBOX does not know the nature of the items you store and does not provide individual supervision of your belongings. This is why insurance is mandatory throughout the entire duration of your contract. It protects you in case of unexpected events such as fire, water damage, or theft, and helps ensure the safety of your belongings.

Question 8

What happens in case of an accident with the truck?

Accepted Answer

In case of an accident, a deductible applies. The claim will be assessed by a professional, and repair costs will be charged up to the amount of this deductible. If the vehicle is stolen, the deductible is doubled. France, Germany, and Spain: The deductible is €1,500 including VAT. Switzerland: The deductible is CHF 1,000. The renter remains responsible in the following situations: The vehicle is provided with a full diesel tank and must be returned with a full tank as well, with the receipt as proof. Before using the vehicle, it is important to read the rental contract carefully.

Question 9

How does insurance payment work?

Accepted Answer

If you choose HOMEBOX insurance, the insurance cost is added to your monthly rent and charged at the same time as your monthly payment. The amount depends on the coverage tier selected, based on the declared value of the items you store. This is a monthly payment and it is not prorated, even if your rental starts in the middle of the month. The cost is shown on your quote or contract, and your HOMEBOX facility can also provide details.

Question 10

Why is the insurance payment monthly?

Accepted Answer

The insurance payment is monthly because it is directly linked to the duration of your rental contract, which has no long term commitment. This flexible system allows you to pay for insurance only for the actual period during which you use your storage unit and to adjust it if your contract is modified or terminated. It is a flexible solution, suitable for both short term and long term needs.