Question 1

What is the deposit for the vehicle rental?

Accepted Answer

A deposit is generally required when renting a vehicle provided by HOMEBOX (1,500 € incl. VAT in France and Spain, CHF 1,000 in Switzerland). It corresponds to the insurance excess applicable in the event of an accident or damage, and it may be doubled in the event of theft. The vehicle must be returned with a full tank, together with the receipt. The renter remains fully responsible for any fines, toll charges, or breach of the terms of use (such as driving under the influence or by an undesignated driver). It is therefore essential to read the rental contract carefully before taking the vehicle. For more details, your HOMEBOX centre team can help you.

Question 2

Can the utility vehicle be rented again during the storage rental period?

Accepted Answer

Yes, you can rent the utility vehicle again throughout the entire rental period of your unit, subject to availability. As a HOMEBOX customer, you can benefit from a preferential rate. For the exact terms (price, availability, maximum duration, etc.), we recommend contacting your centre directly.

Question 3

What happens if I exceed the included mileage?

Accepted Answer

If you exceed the mileage included with the vehicle, additional charges apply. Depending on the centre, billing may be: The exact terms are specified in the rental contract. We recommend checking with your HOMEBOX centre for the applicable terms.

Question 4

Does HOMEBOX offer a packing service?

Accepted Answer

HOMEBOX does not offer a packing service as such. However, you can buy a wide range of supplies on site: boxes, tape, covers, protective materials, moving kits, and more. These products are available for sale at most centres. For customers who wish to delegate packing or moving, HOMEBOX can refer you to trusted partners, selected locally, who offer this type of service. Feel free to contact your HOMEBOX centre to find out what solutions are available near you.

Question 5

Does HOMEBOX offer a moving service?

Accepted Answer

HOMEBOX does not directly offer a moving service, but several solutions may be available depending on the centre: Feel free to contact your centre to find out what’s available on site.

Question 6

Can the utility vehicle be used to move belongings out of the unit?

Accepted Answer

Yes, the HOMEBOX utility vehicle can be used both to move in and to empty your unit. It can help you transport your belongings on arrival as well as on departure, subject to availability and the centre's terms (free loan or rental at a preferential rate). Remember to book in advance and to make sure the required documents are up to date.

Question 7

Does the centre act as a parcel pick-up point?

Accepted Answer

No, HOMEBOX centres do not act as parcel pick-up points. They are not intended for receiving or collecting personal parcels the way standard delivery networks do. Any delivery received must be solely for storage in your unit. While some centres offer goods reception, this is only within the framework of a rental contract and subject to prior agreement with the on-site team. For any questions about reception conditions, feel free to contact your HOMEBOX centre directly.

Question 8

Can professionals also use HOMEBOX?

Accepted Answer

Professionals, self-employed, craftsmen as well as small, medium-sized or large companies may also need to store goods for short or long periods of time: archives, furniture, tools, merchandise, point-of-sale advertising material, etc.  HOMEBOX provides self-storage services and solutions that perfectly match the needs of businesses.  Permanent or temporary storage As a professional or business, you may be short on space. Are you an accountant or architect who needs to store years of archives (as you are legally required to) and don't have access to a well-ventilated space to do so? Is your company carrying out renovation works on its premises and you need to store furniture and office equipment? Do you run a small business from a strategic city-centre location but don't have a dedicated space to store your inventory? In all these situations, renting a storage unit is a valuable option! With no fixed-term commitment, our self-storage solutions provide professionals with the flexibility they need, whether they are looking for long-term or temporary storage. Furthermore, it's very easy to switch to a larger or smaller unit if, for instance, your inventory fluctuates throughout the year. Solutions tailored to your needs HOMEBOX provides services that are tailored to the needs of professionals: We also provide specific services for key accounts (large companies with multi-site requirements) with a dedicated team and access to:

Question 9

Can someone else drive the van instead of me?

Accepted Answer

Yes, provided that person is named as a driver in the rental contract. In the event of an accident, the renter remains liable if the driver is not named in the contract, or if the terms are not respected (driving under the influence, unlawful use, etc.). It is therefore important to declare any authorised driver to the centre in advance.

Question 10

Is it possible to rent a van?

Accepted Answer

Yes, some HOMEBOX centres offer the loan or rental of a utility vehicle to help you transport your belongings to your unit. Conditions vary by centre: To find out whether this service is available at your centre and what the terms are, please contact the on-site team.

Question 11

Can HOMEBOX dispose of stored items I no longer want?

Accepted Answer

No, HOMEBOX does not handle the removal of stored belongings. Depending on the centre, occasional partnerships may exist (for example, book donations). For any specific request, we recommend contacting your centre, which may offer you a quote for possible skip removal. It is strictly forbidden to leave bulky items in the unit or in the common areas of the centre. If belongings are abandoned: If you have items you do not wish to keep, make sure to collect them before the end of your contract, or arrange their removal with the centre.

Question 12

How does goods reception work?

Accepted Answer

Goods reception is a service offered at some HOMEBOX centres, under conditions. It is not a systematic service, nor a parcel pick-up point. General operation: if your centre offers this service, you must notify the team in advance to agree on the reception terms. Written authorisation may be requested in the form of a reception mandate. Goods are received in a dedicated area and, depending on the case, may be: Conditions: Pricing: this service may be included in the rental price or charged separately, depending on the centre. Conditions vary locally. Important: HOMEBOX centres are not parcel pick-up points. Deliveries must relate to your storage use, not to distribution or transit activities. For the exact terms that apply to your situation, we recommend contacting your HOMEBOX centre directly.

Question 13

How does the utility vehicle rental work?

Accepted Answer

At some HOMEBOX centres, a utility vehicle can be loaned or rented to make your move easier. This service is subject to certain conditions and availability, to be checked directly with your centre. General terms: Use and return: Pricing: the service may be free or offered at a preferential rate, depending on the centre. We recommend checking directly with your HOMEBOX centre for the exact terms that apply locally.

Question 14

Can you receive deliveries on my behalf?

Accepted Answer

Some HOMEBOX centres may offer a delivery reception service, but this depends on their local organisation. This service is generally reserved for customers with a unit large enough to store the delivered items. Please note that HOMEBOX centres are not parcel pick-up points: any delivery must be intended for storage in your own unit. This service may be free or chargeable depending on the centre. To find out whether this option is available at your centre and under what conditions, please contact the on-site team. For businesses with regular needs for parcel or pallet reception, HOMEBOX offers a dedicated Key Accounts service with tracking, notifications, and the option of placing items directly in the unit.

Question 15

Do you provide free use of pallet trucks or trolleys?

Accepted Answer

Yes, HOMEBOX provides trolleys, hand trucks and pallet trucks free of charge at its centres. This handling equipment is available on a self-service basis to help you easily transport your belongings between your vehicle and your unit.

Question 16

Can HOMEBOX help me arrange my belongings in my unit?

Accepted Answer

No, the HOMEBOX team does not arrange your belongings inside the unit. However, they can give you practical tips to make the best use of your storage space (using shelves, stacking boxes, etc.). If you need help with transport or arranging items, your centre can also recommend trusted providers specialising in handling or moving. Feel free to ask for advice at your HOMEBOX centre's reception.

Question 17

Is there Wi-Fi or a phone at the HOMEBOX centre?

Accepted Answer

Some HOMEBOX centres offer a lounge area with Wi-Fi access for customers. This service is not available at all centres and may vary depending on the local setup. We recommend contacting your HOMEBOX centre directly to find out whether Wi-Fi access is offered on site. As for telephony, no public phone is provided at the centres.

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