Question 1

Can I pay by cheque?

Accepted Answer

No, payment by cheque is not accepted at HOMEBOX. Available payment methods mainly include SEPA direct debit (or bank transfer depending on the country) and, depending on the centre, card or cash payment for the first instalment. For the exact terms, please contact your HOMEBOX centre.

Question 2

Do I need to pay a deposit?

Accepted Answer

Yes, a security deposit is required when signing the contract. It generally corresponds to one month's rent (incl. VAT), but the amount may vary by centre. This deposit will be refunded at the end of your contract, provided the unit is returned empty, clean and in good condition.

Question 3

If I leave the unit before the end of the month, is the rent prorated?

Accepted Answer

Whether the rent is prorated when you leave before the end of the month depends on the country: For details about your specific situation, please contact your HOMEBOX centre.

Question 4

Can I choose the payment date?

Accepted Answer

No, the payment date is set by the HOMEBOX centre and cannot be changed. Payment is organised in two stages: To find out your exact payment date, please contact your HOMEBOX centre.

Question 5

What do I need to pay in advance?

Accepted Answer

When signing the contract, you must pay: These are payable on the day of your visit to the centre, generally by bank card. The following monthly payments are then collected automatically each month.

Question 6

What payment methods are accepted?

Accepted Answer

HOMEBOX accepts several payment methods, which may vary from one centre to another: These terms may vary by centre. To find out the available options, feel free to contact your HOMEBOX centre directly.

Question 7

Does the insurance cover damage? What are the conditions to be reimbursed?

Accepted Answer

Yes, the insurance offered by HOMEBOX covers certain types of damage such as theft, fire, water damage or weather events, according to the cover provided in the contract. To be reimbursed, you must: Cover depends on the insurance level you have chosen and may be capped. For more details, refer to your insurance contract or contact your HOMEBOX centre.

Question 8

How long does it take to refund the deposit after the contract ends?

Accepted Answer

The deposit is refunded within a maximum period after the contract effectively ends (generally 30 days, up to 60 days in some countries). For the refund to be made, the unit must be fully emptied, clean and returned in good condition, and any outstanding amounts settled. The refund is generally made by bank transfer, so make sure your bank details (IBAN) are up to date at your centre. If in doubt, contact your HOMEBOX centre team.

Question 9

Can I pay my invoice online?

Accepted Answer

Yes, at some HOMEBOX centres you can pay your invoice online. A payment link may be sent to you by SMS or email to pay your first monthly instalment. After that, monthly payments are generally collected automatically (by SEPA direct debit, or by QR invoice depending on the country). As these terms may vary by centre, contact your HOMEBOX centre to find out the available options.

Question 10

Can I pay in cash?

Accepted Answer

Yes, paying the first month in cash is possible at some HOMEBOX centres, but not all. We therefore recommend checking directly with your HOMEBOX centre whether this method is accepted. Other payment methods are generally available, such as SEPA direct debit or card payment for the first instalment.

Question 11

Are there any hidden costs?

Accepted Answer

No, there are no hidden costs at HOMEBOX. The quote you receive clearly states: No other charge will be applied without your agreement.

Question 12

Are there any credit or debit cards you do not accept?

Accepted Answer

Most HOMEBOX centres accept the main bank cards (Visa, Mastercard). However, some cards such as American Express or certain foreign cards outside international networks may not be accepted. We recommend checking with your centre which payment methods are accepted on site.