Question 1

Is my storage unit exclusive?

Accepted Answer

Yes, the unit you rent is entirely private. You are the only person authorized to access it, unless you voluntarily share your keys or access code with someone you trust. HOMEBOX never shares a unit between multiple customers. Each space is strictly reserved for its individual tenant.

Question 2

How do I transfer my belongings when changing storage units?

Accepted Answer

First, inform your HOMEBOX center of your wish to change units so that the transfer arrangements can be organized with the on site team. Handling equipment such as trolleys, hand trucks and pallet trucks is generally available to help you move your belongings from one unit to another. If you need assistance with transportation, the center team can recommend a partner service provider or suggest a suitable solution for your situation.

Question 3

What is HOMEBOX and what does the company offer?

Accepted Answer

HOMEBOX is a company specialized in the rental of secure storage units for individuals and businesses. It offers storage spaces in various sizes, available without a minimum commitment period, to store furniture, archives, equipment or goods. Our centers are located throughout each country and are accessible in self service, generally from 6 am to 11 pm, and in some locations 24 hours a day depending on the site. Each unit is private, secure and accessible with a personal access code. HOMEBOX also offers additional services, which may vary by country, such as the sale of packing materials, van rental, goods reception in selected centers, moving services, and in some countries a peer to peer storage platform.

Question 4

Why choose HOMEBOX?

Accepted Answer

HOMEBOX offers a practical, secure and flexible storage solution for both individuals and businesses. Here is what sets us apart:

Question 5

What is self storage?

Accepted Answer

Self storage consists of renting a secure space to store personal or professional belongings, either temporarily or long term. It is a flexible solution, accessible to everyone, without a minimum commitment period. Each customer has an individual, private unit that can be accessed independently using a personal access code. Depending on the center, access is generally available every day from 6 am to 11 pm, and in some locations 24 hours a day. HOMEBOX units are available in various sizes, with an average height of approximately 2.70 m. Units are flexible and you can change size during your contract if your needs evolve. Self storage is suitable for anyone who needs extra space, is preparing for a move, carrying out renovations, storing professional equipment, or simply keeping belongings in a secure place. Our centers are equipped with enhanced security systems, including video surveillance, intrusion alarms, smoke detectors and individual access control.

Question 6

How does self storage work?

Accepted Answer

Renting a self storage unit at HOMEBOX is simple and quick. Here are the main steps: 2. Sign the contract: You can sign your contract on site or remotely. The contract is concluded for an indefinite period. 3. Move in: You secure your unit with your own padlock. Handling equipment is available free of charge to help you move your belongings. 4. Access your unit;: You can access your unit using your personal access code, during your center’s opening hours, generally from 6 am to 11 pm, and in some locations 24 hours a day. 5. Terminate if needed: You can end your contract at any time by giving the applicable notice period in your country.

Question 7

Can I bring my pet with me when visiting my storage unit?

Accepted Answer

Yes, you may bring your pet with you when you visit the HOMEBOX centre. However, it is strictly forbidden to leave an animal alone inside a box, even for a short period of time. This rule is intended to ensure the safety of the animal and compliance with the centre's terms of use.

Question 8

Why would I need a storage unit?

Accepted Answer

Renting a storage unit can be useful in many everyday or long term situations. Here are some common examples: It is a flexible solution to free up space in your home or business premises while keeping your belongings secure and accessible.

Question 9

How can I contact the HOMEBOX center near me?

Accepted Answer

You have two simple options: 1. Google listing: Check the Google listing of the relevant center to find its contact details and opening hours. 2. HOMEBOX website: Visit the HOMEBOX website and use the “Find my storage unit” page to access the center’s dedicated page. There you will find the phone number, address, opening hours and a contact form.

Question 10

How can I organize my storage unit efficiently?

Accepted Answer

Good organization helps you save space and easily find your belongings. Here are some practical tips: Before storing your items For packing Inside the unit These simple steps will help you make the most of your space and keep your belongings in good condition, especially for long term storage.

Question 11

How many storage unit sizes are available?

Accepted Answer

Storage unit sizes vary depending on the HOMEBOX center, in order to meet all needs, from small temporary storage to professional premises. To find out the exact sizes available at your center, please contact the on site team or consult the center’s page on the HOMEBOX website.

Question 12

How can I contact HOMEBOX?

Accepted Answer

You can contact HOMEBOX in several ways, depending on your needs: By phone: Our team will answer your questions or direct you to the appropriate contact person. To contact a specific center

Question 13

How can I leave a review about HOMEBOX?

Accepted Answer

You can share your experience with HOMEBOX in several ways:

Question 14

Can I change the size of my storage unit during my contract?

Accepted Answer

Yes, you can change your storage unit at any time, subject to availability at your HOMEBOX center. This is a convenient option if your needs change (moving, budget adjustment, or a change in the volume you need to store). France, Germany and Switzerland How it works: France and Germany only Spain How it works: There are no administrative fees for this change. Procedures may vary slightly depending on the center.

Question 15

Can I change to another center?

Accepted Answer

Yes, you can change centers if you wish to store your belongings in another city or closer to your home. However, there is no direct transfer between two centers. You will need to terminate your current contract and then sign a new contract at the chosen center. The HOMEBOX team can assist you with this transition and provide information about availability, pricing and terms at the new center.

Question 16

How long do I have to complete the transfer to a new storage unit?

Accepted Answer

The transfer of your belongings to a new unit must take place during the reception opening hours so that the center team can assist you. This presence is necessary to deactivate the alarm of your previous unit and activate the alarm of the new one under optimal security conditions. Your insurance is automatically transferred to the new unit once the change has been validated.

Question 17

Are children allowed in the center?

Accepted Answer

Yes, children are allowed in HOMEBOX centres. However, for safety reasons, they must remain under the continuous supervision of an adult throughout the visit. This precaution helps ensure that movement around and visits to the centre take place in safe conditions.

Question 18

Can I bring clients to my storage unit?

Accepted Answer

Yes, you may welcome clients into your storage unit if this is necessary for your professional activity. However, it is not permitted to conclude sales or carry out commercial transactions directly within the unit or inside the center. If you have a specific project or intended use for your unit, we recommend discussing it with your HOMEBOX center team, who will inform you about the applicable conditions.

Question 19

Can I preview the center before my visit?

Accepted Answer

Yes, you can explore each HOMEBOX center through a virtual tour available on its dedicated page on our website. This virtual visit allows you to view the facilities, circulation areas and several unit sizes, generally from 1 to 12m². Not all sizes may be displayed, but it provides a good overview of the center’s environment and layout. You can access it via the center page:

Question 20

Can I visit the facilities before moving in?

Accepted Answer

Yes, you can visit a HOMEBOX center before renting a storage unit. This allows you to discover: To arrange a visit, please contact the center directly during its opening hours.

General Questions